how to build customer trust and loyalty

      how to build customer trust and loyalty 

  

1. SAY WHAT YOU MEAN AND  WHAT YOU SAY.

THIS ADAGE IS APPLICABLE IN BUSINESS AS  IS ANYWHERE ELSE. NOT FOLLOWING THROUGH ON YOUR BRAND’S PROMISE IS  DEAL-BREAKER FOR MOST. IF YOUR ACTION AREN’T ALIGNED WITH  COMMUNICATIONS YOU SHARE, PEOPLE NOTICE AND QUICKLY LOSE TRUST. – TIM 

2. ACTIVELY LISTEN TO YOUR CUSTOMERS.

BRAND TRUST START WITH ACTIVE LISTENING. REALLY UNDERSTAND YOUR CUSTOMER NEED AND HOW YOU CAN HELP. PROVIDE OPTION TO GIVE CUSTOMERS A CHOICE THE SOLUTION, AND ENSURE YOUR SOLUTION IS CONSISTENTLY HIGH-QUALITY. DID SOLVE THEIR PROBLEM? EVALUATE THE WHOLE CYCLE AND REENGAGE IN ACTIVE LISTENING  CONTINUALLY SHARED BETWEEN THE COMPANY AND THE CUSTOMER. – COMPOUNDING PHARMACY

3. COMMUNICATE PROMPTLY AND 

WE PRIDE OURSELVES ON NOT BEING TYPICAL ATTORNEY WE TRY TO AVOID THE PROBLEM THAT GIVE ATTORNEYS A BAD NAME. WE RESPOND TO PHONE PROMPTLY, PROVIDE COMMUNICATION SO CLIENT KNOW THE STATUS OF MATTER AND MAKE SURE CLIENT  AN EXPECTATION OF COST BEFORE WE START THE WORK. A HAPPY CLIENT  BEST WAY TO ESTABLISH . – JAMES   LAW FIRM

4. LEVERAGE TRUST SIGNAL  ACROSS DIGITAL PLATFORM.

MAKE SURE YOU ARE USING TRUST SIGNAL  EVIDENCE POINTS TO BUILD BELIEF IN YOUR BRAND. TRUST SIGNALS INCLUDE EVERYTHING FROM WEBSITE  BADGES SUCH AS THE   BUSINESS BUREAU SEALS TO VIDEO TESTIMONIALS AND ONLINE REVIEWS FROM  ADVOCATE. THERE IS NO SUBSTITUTE  THIRD-PARTY VALIDATION WHEN IT COMES BUYER TRUST. – SCOTT IDEA GROVE

5. FOLLOW THROUGH ON CUSTOMER REQUEST.

BUILDING TRUST WITH CUSTOMER IS SIMPLE, YET  MANY SALESPEOPLE DON’T DELIVER. YOU SIMPLY NEED TO FOLLOW UP AND DO WHAT YOU SAY  GOING  DO. IT IS SO IMPORTANT TO FOLLOW WITH YOUR CUSTOMER’ REQUEST AND TO BE TRANSPARENT IF YOU  DELIVER THE PRODUCT  TO THEIR EXPECTATIONS. WE ARE ALWAYS HONEST ABOUT IT IF WE MEET THEIR EXPECTATION, WHICH OFTEN  LEADS TO A SALE. – EILEEN VENN, MECHANICAL 

6. MAINTAIN TRANSPARENCY  REGULAR COMMUNICATION.

TRANSPARENCY IS KEY TO BUILDING  OUR BUSINESS. OUR TEAM MAINTAIN A CONSTANT FOCUS ON EACH CLIENT WITH EFFECTIVE COMMUNICATION, PROACTIVE CHECK-INS, RESPECT AND SHARING INFORMATION ABOUT OUR PROCESSES WIDELY  TRANSPARENTLY. WE ALSO PROVIDE EACH CLIENT WITH AN ANNUAL TECHNOLOGY  TO ENSURE THAT  SHORT-TERM AND LONG-TERM GOALS ARE CONSISTENTLY BEING ACHIEVED. – CHRIS 

7. BE COMPLETELY HONEST ABOUT MISTAKES.

DELIVER 100% TRANSPARENCY.  YOU MAKE A MISTAKE  IF SOMETHING WAS DONE IN  COMMUNICATE THE SITUATION AS SUCH. DON’T WRITE A LONG ABOUT WHAT HAPPENED.  DIRECT AND EXPLAIN WHAT YOU ARE GOING TO DO — THIS SHOULD ALWAYS BE ON TOP, NOT   BOTTOM. LEARN WHAT  MEANS TO BE “BOTTOM LINE UP FRONT.” – GENE  , INC.

8. SUPPORT THEIR CAUSES.

SOMETIMES YOUR CUSTOMER ASK YOU TO SUPPORT THEM. IT COULD BE A REQUEST FOR A DONATION TO A CHARITY THAT THEY ARE RAISING  FOR OR FOR GOOD OR VOLUNTEER FOR THEIR EVENTS. THAT ACT OF KINDNESS MAY FOSTER BONDS  TRUST AND FRIENDSHIP MOVING FORWARD. – 

9. ALWAYS BE AVAILABLE AND RESPONSIVE.

IN THIS “NOW” ECONOMY,  MUST RESPOND TO CUSTOMERS AS AND WHEN THEY HAVE A QUESTION. IF A CONSUMER IS PURCHASING  PRODUCT AT 3 A.M. AND HAS A QUESTION, BE SURE TO HAVE THE RESOURCES/TECH AVAILABLE  RESPOND, EVEN IF  A BOT SENDING SOME INFORMATION RELATED TO YOUR QUESTION. RESPONSIVENESS CARE. – , BRAND AND BUZZ MARKETING

10. BE ACTIVE ON SOCIAL MEDIA.

BEING SOCIALLY ACTIVE HELPS  NUMEROUS WAYS. YOU BUILD BRAND VISIBILITY, YOU APPEAL TO MORE FOLLOWERS AND LOOKING AT THE FOLLOWER YOU ATTRACT GIVE YOU A BETTER SENSE OF “WHO” YOUR BRAND IS. THE MORE OFTEN THAT EXPOSE THIS PART OF YOUR BRAND, THE QUICKER YOU WILL HAVE THE ABILITY  BUILD THAT TRUST. – GREER, TRANSFORMED SALE